Returns are handled in accordance with the relevant supplier's return terms — Fluidra, Zodiac Astralpool, or Poolpro — and the Australian Consumer Law. We do not accept change-of-mind returns on installed equipment.
If equipment arrives damaged or develops a fault within the manufacturer's warranty period, contact us immediately. We will assess the item and liaise with the supplier on your behalf to arrange a repair, replacement, or refund as appropriate under the supplier's warranty terms.
If you receive an item that does not match what was agreed, contact us within 7 days of receipt. We will arrange collection and supply the correct item at no additional cost.
Uninstalled equipment in original packaging may be eligible for return subject to the supplier's restocking policy. A restocking fee may apply. Contact us before returning any item.
Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major failure you are entitled to a refund or replacement. If a failure does not amount to a major failure you are entitled to have the failure remedied within a reasonable time.