All equipment supplied by Heeney & Sons is covered by the manufacturer's warranty. This varies by brand and product — typically 12 months to 3 years depending on the item. Warranty terms are set and administered by the manufacturer (Fluidra, Zodiac Astralpool, or Poolpro).
Proof of purchase is required for all warranty claims. We will assist you in lodging a warranty claim with the relevant manufacturer where required.
Labour is not covered under the manufacturer's warranty. Heeney & Sons will assist with the warranty process on your behalf, however costs may be incurred for the labour component of any repair or assessment visit.
Faults caused by misuse, power surges, third-party interference, or normal wear and tear are not covered under warranty. Labour costs will be incurred for assessment and repair of these faults.
Warranty may be voided if equipment is tampered with, modified, or serviced by an unauthorised party after installation. Always contact us first if you have a concern with equipment we have supplied.